Bringing Dreams to Life

Bringing Dreams to Life

Written by: Orrett Winter

Anguilla native Kenroy Herbert provides one-of-a-kind travel experiences, far exceeding expectations

While known for his impeccable wardrobe and love of a finely tailored suit, Leviticus Lifestyle and Travel Managing Director, Kenroy Herbert isn’t above donning t-shirt, shorts, and flip flops day-to-day when he’s getting things done. He delights in turning his clients’ unique, extraordinary, and even crazy ideas into one-of-a-kind moments.

Kenroy has been creating experiences and anticipating needs for the past eight years, starting at Ricketts Luxury Properties in 2008. First hired as a Villa Manager, he worked his way up the ladder to become the Director of Operations, a journey which provided him with a rich background and understanding of the concierge business. He quickly learned that he wasn’t just providing clients with a getaway vacation; he was providing them with a personalized experience that they would remember for years. Kenroy attributes his experiences at Ricketts to helping him take the leap into creating his own concierge service. “Leviticus couldn’t have come about without those experiences. They were the stepping stones to my success.”

At Leviticus, Kenroy and his team cater to unique requests. “If you can imagine it, we can deliver it.” His own adventurous spirit is what led him to serve like-minded people. “When I travel, I want adventure, and there are many travelers who are into adventure now. They want to race cars or jump out of airplanes.” Whether it’s an extraordinary adventure or something a little more low-key, Leviticus is there to serve. “We try to sell unique experiences because everybody really wants their own unique memories. That’s what people travel for nowadays. They want experiences that only they were able to have.”

Kenroy acknowledges that delivering experiences tailored to the client and always going the extra mile is a lot of pressure and takes its toll. “Sometimes our clients have some crazy ideas where you’re jumping through hoops behind the scenes and you’re rushing to make the deadline. When you do make it, you think: ‘I just had a week of hell!’ But, when you see the guest smile and say, ‘I knew you could do it,’ that little moment is what makes it worthwhile. That is what we’re all about.”

Kenroy’s commitment to making the extraordinary feasible also means that his staff is under a lot of pressure to deliver the ultimate experience as long as it’s not illegal or immoral. He makes sure his staff knows what is expected of them, but he also ensures that they are taken care of as well. “I know that if I take care of my staff, they’re going to take care of our clients.”

In return, his staff exceeds client expectations again and again and they have the stories to prove it.  Kenroy smiles as he relates the story of a guest who got on the ferry in Marigot before realizing that he left a bag full of valuables on a seat in the terminal: “By the time I found out about it, my manager was already on a boat headed across to pick it up from the lady at the terminal without me even knowing.”

The bag was returned the same evening, much to the surprise of their guest. “He was speechless. There was nothing missing,” Kenroy says. “He still mentions it to me all the time. Going above and beyond is the kind of culture we’re trying to build. That’s what hospitality is about for us.”

“We also take pride in giving back to our community and helping those less fortunate,” he continues, adding that he’s very aware of the role he has to play in the community. “We also try to groom and mentor the next generation of practitioners of this art.”

Still, nearly a year in, Kenroy has no misgivings about what his work means to him. “It is not a job, or a business, or even work in the strictest sense of the word, but it involves all three. It’s description is open-ended,” he continues. “From being advisor, to grief counselor to match-maker, tracer of obscure places, and fixer of broken spectacles… it has everything. That’s why it’s perhaps the most wonderful thing in the world.”

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